Contact Center

Keep the conversation going!

Obviously your company highly values feedback from its customers. Good customer relations, quality products and exceptional service together form the basis of your company’s operations.

Customer contact is no longer limited to telephone calls and e-mail messages. There is increasingly more contact via social media. How do you ensure that your organisation keeps the conversation with customers going? It requires an integrated solution that combines traditional channels with social media such as Twitter, Facebook and LinkedIn.

Many channels in one system

Kerkhoven Automatisering offers an integrated contact centre that is very user friendly, but still brings many channels together into one system. It has never been easier to assist your customers and answer their questions. Besides, your employees have a full overview of correspondence history through an interface with your existing CRM system.

The contact centre has many intelligent components, such as:
  1. Skill-based routing, whereby incoming calls are automatically routed to the most suitable, available employee
  2. Integrated voice response, whereby you can easily adjust telephone menus and routing via a graphical shell
  3. Integration with existing CRM systems
  4. integration with Facebook, Twitter, LinkedIn, e-mail, text messages, chat and fax
  5. Separate screens for employees and supervisors

The contact centre developed by Kerkhoven Automatisering differentiates itself in many ways from other systems on the market, including functionality, scalability and the associated services.

Supporting technology

  • On-Premise: Linux & Windows
  • Cloud: Kerkhoven Automatisering Cloud, Ms Azure & AmazonEc2
  • Mobile Client: Android & iOS
  • Database: Oracle / Postgres / MS Sql Server / Mysql
  • System Integration: Outlook and Active Directory
  • The most common VoIP telephones and Media gateways
  • CRM: RightNow, SugarCRM, Sales Force and Microsoft Dynamics

Are you interested in how our system can help you to keep the conversation with your customer going? Please feel free to contact us.

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