Many channels in one system
Kerkhoven Automatisering offers an integrated contact centre that is very user friendly, but still brings many channels together into one system. It has never been easier to assist your customers and answer their questions. Besides, your employees have a full overview of correspondence history through an interface with your existing CRM system.
The contact centre has many intelligent components, such as:
- Skill-based routing, whereby incoming calls are automatically routed to the most suitable, available employee
- Integrated voice response, whereby you can easily adjust telephone menus and routing via a graphical shell
- Integration with existing CRM systems
- integration with Facebook, Twitter, LinkedIn, e-mail, text messages, chat and fax
- Separate screens for employees and supervisors